FAQ - Frequently Asked Questions

Hi There. Welcome to our FAQ (Frequently Asked Questions) page. We hope you can find all the answers to your questions here. However, if you have any other questions, you can always drop us a line through our contact form [click here]. We’re always happy to hear from you and help with any question you might have.

Please click on the link below to be carried to the relevant selection.

Digital Papers

When you purchase a digital paper pack you get various designs in different patterns and colours. They are compressed into a zip file/s and you unzip the folder/s to gain access to the images. All papers are in .png format. They are 12 x 12 inches wide (30.48 x 30.48cm). They are suitable for both print and web creative work (300 dpi). They can be used in a variety of ways from scrapbooking, invitations, cards, banners, cake toppers, party printables, stationery design, blog design, backgrounds…basically anything you can create.

Most of our digital paper sets contain seamless digital papers. This will always be stated when you purchase it. This means that the patterns can be laid side by side, top to bottom and it will have a continuous pattern without any seams. By creating seamless patterns the user is not limited by the pattern.

Cliparts are collection of images or artwork that can be used with other programs to create creative projects. The cliparts we create are unique that we have designed and make available on our SoulSun Designs Etsy shop [click here].

It is important to note that they can be used for both print or web creative projects. All cliparts are in .png format and have a transparent background. They are also in high resolution (300 dpi). Most cliparts are about 6 x 6 inches (15.24 x 15.24 cm) wide. The details will always be shown on each clipart set.

At the moment our Digital Paper packs can be bought only from our SoulSun Designs Etsy shop [click here].

Our clipart and digital papers are in high resolution quality – 300dpi They can be downsized, but not enlarged as this would reduce the quality. They can be used for both print and online creative work. The sizes of both our cliparts (approx 6 x 6 inches) and digital papers (12 x 12 inches) are quite large.

At SoulSunDesigns we love getting feedback from our customers and if you have a suggestion for any type of graphic (clipart, digital paper, sticker) get in touch with us and you never know we might just create it and give you a mention as well.

Digital Stickers

Digital stickers are digital illustrations that sometimes have text that can be added to enhance your chat messages that you have with friends. You can buy packs that have lots of different stickers and send them to friends and family to show how you are feeling or what you would like to do or simply to have fun.

You can purchase digital stickers either through the Apple App Store (if you have an iPhone, iPad or iPod Touch with iOS10) or you can buy them through the LINE store (for all LINE supported devices).

For iMessage stickers we created a short blog post to show how you can install and use our digital stickers – [click here].

Alternatively you can:

  • Start your iMessage app.
  • Select a recipient then tap the grey arrow icon next to the text input box and tap on the iMessage App store icon.
  • Now tap the icon with four ovals in the lower left hand corner to open the app drawer.
  • Now select the “plus sign” logo labelled “Store” to access the iMessage App Store.
  • At the top, select the “Manage” tab to add your purchase to your app drawer.

We created a short blog post to show how you can install and use our digital stickers – [click here].

Alternatively you can:

  • To add it to your message thread just TAP the icon once and the sticker will appear in the text box, ready to be sent.
  • To put the sticker onto a message bubble or photo, TAP and HOLD and then PLACE the sticker on top of the bubble or photo, RELEASE once you see that the bubble or image slightly changes colour.
  • You can add multiple stickers on top of each other.
  • To SCALE and ROTATE, just use your second finger to pinch in and out for zoom, left and right for rotation before RELEASING it onto the bubble or photo.

Static digital stickers are motionless and animated stickers move. Animated stickers repeat in steps.

Purchasing

We are working on converting our website to an e-commerce site. So for the timebeing we have them on our distribution partner websites.

All our good are digital unless otherwise stated. When buying digital products it also means you get the product within minutes. We do offer design services, so please drop us an email and get in touch.

No. We don’t send out marketing that might go straight into the recycling bin. The only time you will ever receive any sort of news and updates from ourselves is if you subscribe to our newsletter to see what we are up to and what offers we have.

Click on Etsy Marketplace click on the product/s you want to purchase and when you come to the purchasing page there is a box where you enter your discount code. You can use the discount code on as many items as you like and as many times till the code expires. Keep up-to-date with offers by subscribing to our regular newsletter.

Troubleshooting

Stickers can be sized to make them bigger or smaller. Drag the sticker to the messages field and place them anywhere you like, add another finger (thumb or forefinger will do) to the screen and use the pinch gesture to englarge or reduce them in size.

As you drag the sticker to the messages field, add another finger (thumb or forefinger will do) to the screen and use two fingers to rotate it accordingly.Rotating stickers can be sized to make them bigger or smaller. Drag them to the messages field and place them anywhere you like, add another finger (thumb or forefinger will do) to the screen and use the pinch gesture to englarge or reduce them in size.

Unfortunately iMessage digital stickers will only display properly on devices running iOS 10 and above, such as iPhone, iPad and iPod Touch.LINE stickers are available on multiple devices and variety of platforms. To see if your device is supported, please check LINE website [click here] for up-to-date information.